Call Center BPO Training Institute in Delhi, India
MCM Competitive Classes is best Call Center training institute, Our corporate training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills training to leadership training, MCM offers various kinds of training programs to address every business needs and ensure success in English section. Separate classes for English are available for weak students.
This course aims at giving the students clarity and coherence in their speech. At the same time skills like telephone etiquette and positive attitude are imparted to add to the existing knowledge base.
Call Centre Training
BPO jobs requirements for domestic and international call centers have flooded the employment sector. These jobs require excellent English speaking skills, and not everyone has good command over the language. Well, to overcome this hurdle, we have introduced call centre training programs for all. We provide call Centre training in Delhi, and helps students, retired personnel and housewives be competent to take up this back office job.
Our call centre training course has been framed considering the education background and industry requirement. ABE is an excellent call centre training institute in Delhi addressing the key concerns such as confident speaking, communication skills, mother tongue influence within spoken English, voice modulation and intonation, etc.We improvise candidates through: • Interview skills
• Improving Posture
• Mock Interview
• Mock call
• Cross Check (mistakes),
• Voice & accent
• Deal with low confidence
• Soft Skills
• Clubbed sound
• Presentation skills.
Call centre training program – key elements • Candidate need assessment and action plan
• English usage – practice
• Neutralising mother tongue influence
• Confident speaking
• Listening and comprehension skills – development
• Voice assessment and leveraging
• Understanding voice intonation and modulation
• Business communication