Call center Training in Delhi

Call Center BPO Training Institute in Delhi, India

MCM Competitive Classes is best Call Center training institute, Our corporate training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills training to leadership training, MCM offers various kinds of training programs to address every business needs and ensure success in English section. Separate classes for English are available for weak students.

This course aims at giving the students clarity and coherence in their speech. At the same time skills like telephone etiquette and positive attitude are imparted to add to the existing knowledge base.

Key Features

  • Introduction to the culture of call centres with appropriate terminology
  • Inbound and outbound Call Centres
  • Multi-Skill Call Centre, Customer Service Call Centre, Insurance Call Centre
  • Tele- Sales Process
  • Call Quality, Call monitoring or Call Barging
  • Submitting a report, Importance of Greeting Line, How to close a call.
  • Handling an irate customer
  • Body Postures while taking a call, Voice quality on calls,
  • Speech Clarity
  • Call Evaluation Positives and negatives
  • Call Centre Training

    BPO jobs requirements for domestic and international call centers have flooded the employment sector. These jobs require excellent English speaking skills, and not everyone has good command over the language. Well, to overcome this hurdle, we have introduced call centre training programs for all. We provide call Centre training in Delhi, and helps students, retired personnel and housewives be competent to take up this back office job.

    Our call centre training course has been framed considering the education background and industry requirement. ABE is an excellent call centre training institute in Delhi addressing the key concerns such as confident speaking, communication skills, mother tongue influence within spoken English, voice modulation and intonation, etc.

    We improvise candidates through: Interview skills
    Improving Posture
    Mock Interview
    Mock call
    Cross Check (mistakes),
    Voice & accent
    Deal with low confidence
    Soft Skills
    Clubbed sound
    Presentation skills.
    Call centre training program key elements Candidate need assessment and action plan
    English usage practice
    Neutralising mother tongue influence
    Confident speaking
    Listening and comprehension skills development
    Voice assessment and leveraging
    Understanding voice intonation and modulation
    Business communication

    Our Accreditations

    best coaching in delhi

    Our Programs


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    MCM Competitive Classes New Delhi