BPO training Course and Classes
1. Program in Basic Spoken English and Logical Reasoning
This program enables students who have passed the 8th grade and above to: Converse in simple English. Be proficient in Logical Reasoning Skills.
2. Program in Interview Skills
This Program prepares students who have passed the 12th grade to face interviews confidently and increase their chances of success in them. Students are taught how to groom themselves for the interview, build a rapport with the interviewer and answer questions. The program also exposes them to mock interview practice sessions.
3. Program in Spoken English and Personality Development
This program helps participants to develop a Basic English workplace vocabulary, comprehend sentences spoken or written in English and enables them to confidently converse in simple English.
4. Program in CRM Domestic Voice
This course enables students who have passed the 10th/12th grades to learn the key skills required for a fruitful career in the BPO industry in India. Students are provided skills in the areas of communication, customer service, improving voice quality, domestic voice work orientation, etc.
5. Channel Enablement Solutions
Help in changing the selling attitude of channel staff, enabling them to take the consultative approach and build brand loyalty.
5. Soft skills Training
The ever-changing corporate environment requires people who are equipped with the skills to manage and handle diversity in the area of work and culture. These skills enable organization to retain its competitive advantage.
We improvise candidates through:
• Interview skills
• Improving Posture
• Mock Interview
• Mock call
• Cross Check (mistakes),
• Voice & accent
• Deal with low confidence
• Soft Skills
• Clubbed sound
• Presentation skills.
Call centre training program – key elements
• Candidate need assessment and action plan
• English usage – practice
• Neutralising mother tongue influence
• Confident speaking
• Listening and comprehension skills – development
• Voice assessment and leveraging
• Understanding voice intonation and modulation
• Business communication