Call center Training in Delhi

BPO training Course and Classes

  • 1. Program in Basic Spoken English and Logical Reasoning

  • This program enables students who have passed the 8th grade and above to: Converse in simple English. Be proficient in Logical Reasoning Skills.

  • 2. Program in Interview Skills
  • This Program prepares students who have passed the 12th grade to face interviews confidently and increase their chances of success in them. Students are taught how to groom themselves for the interview, build a rapport with the interviewer and answer questions. The program also exposes them to mock interview practice sessions.

  • 3. Program in Spoken English and Personality Development
  • This program helps participants to develop a Basic English workplace vocabulary, comprehend sentences spoken or written in English and enables them to confidently converse in simple English.

  • 4. Program in CRM Domestic Voice
  • This course enables students who have passed the 10th/12th grades to learn the key skills required for a fruitful career in the BPO industry in India. Students are provided skills in the areas of communication, customer service, improving voice quality, domestic voice work orientation, etc.

  • 5. Channel Enablement Solutions
  • Help in changing the selling attitude of channel staff, enabling them to take the consultative approach and build brand loyalty.

  • 5. Soft skills Training
  • The ever-changing corporate environment requires people who are equipped with the skills to manage and handle diversity in the area of work and culture. These skills enable organization to retain its competitive advantage.

    We improvise candidates through: Interview skills
    Improving Posture
    Mock Interview
    Mock call
    Cross Check (mistakes),
    Voice & accent
    Deal with low confidence
    Soft Skills
    Clubbed sound
    Presentation skills.
    Call centre training program key elements Candidate need assessment and action plan
    English usage practice
    Neutralising mother tongue influence
    Confident speaking
    Listening and comprehension skills development
    Voice assessment and leveraging
    Understanding voice intonation and modulation
    Business communication

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    best coaching in delhi

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